Introducing

POMPOM Global: international contact centre and professional services

Our group of businesses are focussed on delivering world class outsourcing solutions for professional services, such as; Accounting, Law and Insolvency.

We operate globally, with a client base spanning the USA, Canada, UK, Europe and Australia. Our primary goal is to deliver brand centric, professional, experiences for our clients. Everything we offer is best in class – from our people, applications, education and technology.

Whilst our business is relatively young, our senior management team and Board of Directors aren’t! They have worked within outsourcing for a number of years and their experience & know-how have been brought together here at Pompom Global. Their relationships within outsourcing have enabled us to work with specifically selected partners that we know will deliver your project on brand and on budget.

We don’t miss a beat

We don’t miss a beat during the onboarding process and our 10 stage project plan provides an agile and robust blueprint to success. You will be provided with a UK and SA based Project Manager.

They will be decision makers within the operation and able to react quickly to your business needs. You will receive daily reports, weekly project calls and monthly face to face project review meetings.

Our people are our power

We only work with the best. The most energetic. And the most passionate people. Every member of the team you work with will share our vision and be aligned with our goals.

Our outsourced partners all have low levels of staff attrition and high levels of employee engagement. This isn’t by chance. The ongoing investment that is made in to their office environments, the learning & development plans, the tech and the recognition & reward schemes create a team of people passionate about delivering results and proud to work together.

We have the experience

We have successfully delivered on projects across multiple verticals and industries; including consumer sales, qualified paralegals, omni channel customer service, credit control and insolvency professionals.

Our case studies provide more specific project overviews and once we know more about your project, our Business Development Team will walk you through the onboarding process.

Locations

Manchester

Headquarters

We are headquartered in Manchester where some of our Directors and our Business Development Team are based to provide easy access and hands on support to our UK and European clients.

Durban

The Operations

The operation is located in Umhlanga, Durban, at the fantastic Liberty Buildings.

Giving you maximum pompom

We remove the stress, worry and fears of outsourcing…leaving you with total peace of mind

Getting you set up

Before we introduce your project to our team in SA, we work closely with you to create your “Project Pack”. This includes recruitment profiles, training, scripts, KPIs, review schedules and everything else we need to deliver your project successfully

Eyes on every stage

You can conduct, observe or review every stage of the recruitment & training process for your team. We want you to have as much control and oversight as you need. Alternatively, if you’d prefer, we will take care of the whole process from start to finish.

Soft launch

A soft launch allows your campaign to be started in a safe and controlled environment to ensure a successful “Go Live”

Full account management

Full Account Management; you will always have a direct point of contact with one of our senior team in addition to your Campaign Manager.

Meeting the team

It’s really important the team get to meet you and hear about your brand, your business and your mission directly from you. This can be via video call or in person as we host you in the beautiful Umhlanga area of Durban.

Tracking success

Our group of Directors & Senior Managers have delivered outsourced campaigns successfully for years. During this time they have supported hundreds of businesses with the challenges of scaling, reporting & visibility and increasing profit margins.

Zero downtime

Dual back up for power, broadband and connectivity

Data security

All data held on UK Servers and all systems & applications are accessed via secure VPNs.

Community and charity

Our key outsourced partner is an active member and founder of “10,000 Strong” 10,000 Strong is an initiative that aims to provide 10,000 sustainable employment opportunities to people in South Africa.

10,000 Strong is a Durban based organisation and a division of Affinity Group. They assist in facilitating an adequate and productive schooling environment within communities by establishing sustainable projects and partnering with core community members and other business entities

Learn more